Stop losing customers
to slow support.
The only AI support platform built natively inside Shopify.
Trusted by fast-growing Shopify brands
The difference
Before vs. After Chili Labs
See how your support operation changes in minutes, not months.
- Manual replies to every ticketslow
- Missed SLAs and angry customersrisky
- No visibility into team performanceblind
- Emails lost across inboxeschaotic
- Hours spent on repetitive questionscostly
- AI auto-drafts replies in secondsinstant
- SLA tracking with real-time alertssafe
- Live analytics for every agentclear
- Unified inbox — all channels, one viewunified
- AI resolves 60%+ of tickets automaticallyscaled
Product Tour
Explore Chili Labs
Click through each feature to see it in action
"Hi, Sarah! I've checked your order #ORD-4921 and it's currently in transit with FedEx. Expected delivery is Jun 14. I've also enabled real-time SMS tracking."
AI drafts replies in seconds
Understands shipping delays, refunds, exchanges, and FAQs. Learns your brand voice automatically.
Featured merchant stories
Real results, real teams.
“We scaled support without adding headcount. Refund queries that used to clog our queue now resolve in minutes, not hours.”
“Chili Labs understood our skincare customers from day one. Every order, return, and exchange question lands in the right hands automatically.”
“Our agents stopped copy-pasting. The AI drafts match our voice so closely we just review and send.”
“Bookings, refunds, and styling feedback — all in one inbox. We stopped dropping threads the week we installed it.”
“We went from reactive to proactive. The AI flags churn-risk customers before they complain.”
Integrations
Why switch
Why teams choose Chili Labs
Built specifically for Shopify — not bolted on.
Get started
Start resolving tickets faster today.
Enter your Shopify store URL and install in under 5 minutes.
Find your store URL in Shopify Admin → Settings → Domains.