The only AI support platform built natively inside Shopify.
"Hi! I've checked your order and it's currently in transit. Expected delivery is..."
Trusted by fast-growing Shopify brands
The difference
Before
After Chili Labs
How it works
From the first customer message to a resolved ticket — Chili Labs handles the whole loop.
Emails, Shopify orders, and chat messages are captured and turned into structured tickets — no manual work.
AI reads incoming tickets, assigns priority, and drafts replies in seconds. Learns your brand tone and policies automatically.
Complex cases are routed to the right agent with full context. SLA timers, priority flags, and assignment flows keep everyone aligned.
Every channel — email, Shopify, chat — lands in one queue. No more tab-switching or missed messages.
Learns your brand tone and policies. Drafts responses agents can review and send in one click. Handles refunds, exchanges, and FAQs automatically.
First response time, resolution rate, CSAT, and SLA breaches — all visible in real time. Team leaderboards keep agents accountable.
Smart IVR with live transcription and sentiment detection. Every call becomes a ticket automatically.
Custom sending domains, deliverability monitoring, SPF/DKIM setup, and suppression lists — all built in.
What merchants say
“We reduced our support workload by 60% in 2 weeks. The AI handles refund and exchange questions automatically — our team only touches the complex stuff now.”
“Assignment flows are clear, escalations are instant. We replaced fragmented tools with one reliable command center.”
“We launched with a small team and still delivered enterprise-level support. The AI automation gave us immediate scale.”
“Less time routing tickets, more time fixing customer problems. Chili Labs is fast and completely predictable.”
Why switch
Built specifically for Shopify — not bolted on.
Integrations
Get started
Enter your Shopify store URL and install in under 5 minutes. No credit card required.
Find your store URL in Shopify Admin → Settings → Domains.