Stop losing customers
to slow support.

AI support infrastructure for Shopify brands.

Install on ShopifySee Features
ChiliLabs AI Active
#1042Order not received after 7 daysOpen
#1041Wrong item shipped — need exchangeIn Progress
#1040Refund request for damaged goodsOpen
#1039Discount code not applyingResolved
2M+
Tickets resolved
42%
Faster first response
100+
Shopify brands
1.5M+
Auto-closed by AI
< 7 min
Setup time
3
Core integrations

Trusted by fast-growing Shopify brands

UrbanGabru
•
Seoulskin
•
Trimfinity
•
UrbanYog
•
Makemeebold
•
UrbanGabru
•
Seoulskin
•
Trimfinity
•
UrbanYog
•
Makemeebold
•
UrbanGabru
•
Seoulskin
•
Trimfinity
•
UrbanYog
•
Makemeebold
•
UrbanGabru
•
Seoulskin
•
Trimfinity
•
UrbanYog
•
Makemeebold

Before vs. After Chili Labs

See how your support operation changes in minutes, not months.

Before Chili Labs
  • Manual replies to every ticketslow
  • Missed SLAs and angry customersrisky
  • No visibility into team performanceblind
  • Emails lost across inboxeschaotic
  • Hours spent on repetitive questionscostly
Manual operation — slow, reactive, expensive
VS
After Chili Labs
  • AI auto-drafts replies in secondsinstant
  • SLA tracking with real-time alertssafe
  • Live analytics for every agentclear
  • Unified inbox — all channels, one viewunified
  • AI resolves 60%+ of tickets automaticallyscaled
AI-powered — instant, proactive, scalable
8 min
Avg. reply before
2 min
Avg. reply after

Explore Chili Labs

ChiliLabs AI Active
#1042Open
Order not received after 7 days
AI Draft Reply96% confidence
AI

"Hi, Sarah! I've checked your order #ORD-4921 and it's currently in transit with FedEx. Expected delivery is Jun 14. I've also enabled real-time SMS tracking."

Delay detectedHigh churn riskPriority handling

AI drafts replies in seconds

Understands shipping delays, refunds, exchanges, and FAQs. Learns your brand voice automatically.

Auto-detects shipping delays and churn risk
Drafts replies with high confidence
Agents review and send in one click
42%
Faster first response
96%
Draft acceptance
127 hrs
Saved monthly

What our partners say

Hemant Raulo
Hemant Raulo
CEO
UrbanGabru

“We scaled support without adding headcount. Refund queries that used to clog our queue now resolve in minutes, not hours.”

3× faster refunds
✓ Verified merchant outcome
3× faster
Refund resolution
5 days
Time to impact
Arpita Achwal
Arpita Achwal
Seoulskin

“Chili Labs understood our skincare customers from day one. Every order, return, and exchange question lands in the right hands automatically.”

48% fewer escalations
Rahul Garje
Rahul Garje
MakeMeeBold

“Our agents stopped copy-pasting. The AI drafts match our voice so closely we just review and send.”

96% draft acceptance
Rakesh
Rakesh
UrbanYog

“We went from reactive to proactive. The AI flags churn-risk customers before they complain.”

31% fewer reopens

Integrations

Shopify
Gmail
Outlook

See it in use

Support that moves at your speed

Why teams choose Chili Labs

Feature
Chili Labs
Others
AI-first workflowsMost offer basic macros only
AI auto-resolutionHands-free ticket resolution
60%+
~15%
Brand voice matchingAI learns your tone and style
Shopify-nativeNot purpose-built for Shopify
-
Unified multi-channel inboxEmail, Shopify, and chat in one queue
-
SLA breach alertsReal-time monitoring, not just reports
-
Built-in email infraSPF, DKIM, custom domains included
AI voice callingLive transcription, sentiment, smart IVR
Setup time
< 7 min
Days–Hours

Get started

Start resolving tickets faster today.

Install Chili Labs from the Shopify App Store. Shopify will handle store selection, permissions, and OAuth.

Install on Shopify →

During review, use the listing install button or the Partner Dashboard test install flow.

1Open Shopify listing
2Approve in Shopify
3Start resolving tickets