Privacy Policy

Last Updated: [05/03/26]

ChiliLabs.ai provides infrastructure that enables businesses ("Merchants") to manage customer support communications through email automation and domain-based messaging systems. This Privacy Policy explains how ChiliLabs.ai collects, uses, and protects information when users interact with our platform or services.

1. Information We Collect

ChiliLabs.ai may collect the following types of information:

Merchant Account Information

  • Merchant name and organization details
  • Contact email address
  • Merchant domain used for email communication

Technical Information

  • IP addresses
  • Browser and device information
  • Platform usage logs

Support Communication Data

Emails processed through our system may contain customer support communication

between merchants and their customers. ChiliLabs.ai processes this data only for infrastructure and delivery purposes.

2. Merchant-Controlled Data

ChiliLabs.ai operates as an email infrastructure provider. Merchants control the email communication sent from their verified domains. This means:

  • Emails are sent using the merchant's own domain identity
  • Merchants determine the content and recipients of emails
  • ChiliLabs.ai does not originate emails on behalf of merchants

ChiliLabs.ai only processes email data to facilitate delivery through our infrastructure.

3. Use of Information

Information collected may be used for:

  • Operating and maintaining the ChiliLabs.ai platform
  • Enabling merchant domain verification and email delivery
  • Monitoring system performance and abuse prevention
  • Providing customer support and technical assistance

4. Third-Party Infrastructure

ChiliLabs.ai uses secure cloud infrastructure providers to operate its services, including:

  • Amazon Web Services (AWS)
  • Amazon Simple Email Service (SES)

These providers process data strictly to enable platform functionality and delivery infrastructure.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards

designed to protect data processed through our platform. This includes:

  • Secure infrastructure hosting
  • Encrypted communications
  • Domain authentication mechanisms (DKIM, SPF)

6. Data Retention

Technical logs and operational data may be stored temporarily for purposes including:

  • Service reliability
  • Abuse monitoring
  • Platform troubleshooting

Merchant communication data retention may vary depending on merchant configuration.

7. Merchant Responsibility

Merchants are responsible for:

  • Maintaining lawful use of their email domains
  • Ensuring compliance with applicable email regulations (such as CAN-SPAM or GDPR)
  • Managing customer data collected through their own systems

8. Updates to This Policy

ChiliLabs.ai may update this Privacy Policy periodically. Updated versions will be posted on our website.

9. Contact

For privacy-related inquiries, please contact: privacy@chililabs.ai